Hi there,

On Wednesday, May 27th we upgraded our infrastructure. These changes will make the WISK platform more efficient, secure, and better equipped to roll out new features.

When you log in for the first time after these changes you will need to reset your password if you already have an account. If you have any problems receiving the email to reset your password please contact [email protected] or reach out in the chat.

Important: As part of these changes, when you enter your email address to log in it will now only accept lowercase letters. If you use a capital letter it will display an error message. Please try again with all lowercase letters and you should be able to log in without issue.

Hi there,

There was an issue with version 2.3.7 of the mobile app that made it so items wouldn't appear for some users.
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This has been fixed in version 2.3.8. Your device should have downloaded this update automatically.
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If you are still having issues seeing items, please take the following steps:

1. Tap "More" on the bottom menu bar

2. Check you have app version 2.3.8 downloaded and tap "Clear on-device database"

3. Tap "Confirm". It will take a few moments for your device to resync with the WISK servers

If you still can't see your items after this, please reach out to WISK Support.

Hi there,

In November, our team added the following features:

• Basic Item Edit Permission - We added a permission that allows users to add/edit just barcodes, weights, images and case sizes of items
• Custom Densities for Items - You can now add a specific gravity / density to individual items in addition to by item category
• SmartTab POS Modifier Support - We now import modifiers for this POS
• And more

Hi there,

This fall, our team worked on a number of behind the scenes improvements for the WISK Platform.
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In addition we added:

• Connect to Last Arboleaf Scale - If you have multiple iOS devices and Arboleaf scales, you can now keep specific devices and scales paired together
• Givex POS Integration - We added support for departments to our Givex integration.
• Multi-Venue Ordering Validation - If placing an order to a linked venue, we now flag if the item doesn't exist in that venue
• And much more

Hi there,

In August, our team worked on a number of behind the scenes updates to improve the WISK platform.

This includes better performance when taking inventory counts with multiple users (10+).
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We also added:

• Prepare Orders Timeline - See how items are added to orders (manually or by par levels) and if they were modified before the order is generated
• Givex POS Integration - We can now import sales from the Givex POS system
• Updated Image Uploader - When uploading your own images for items on the web, you can now crop and rotate

Hi there,

Check out the latest updates from WISK this Summer:

• New Inventory Permissions - Create custom roles to hide the previous list and dollar value of counted items during inventory counts
• Cloning Batches - You can now create copies of existing batches
• Updated Item Timeline - We've improved the item timeline to make changes in item titles clearer
• and more!

Hi there,

With Summer around the corner, lets check out the latest updates from WISK ☀️ :

• Variance Page / Report - We've added the Theoretical Cost % to the Variance page and updated the Variance PDF to align with the web
• New Supported Bluetooth Scales - the WISK iOS app now supports two new Bluetooth scales for weighing items during inventory
• Cluster POS Integration - Our Cluster integration now supports importing modifiers as separate POS Items

Hi there,

Check out the latest updates from WISK this Spring 🌧️ 🌻 :

• Orders: Setting the Current Distributor Price - This new setting can be turned on by request. It allows you to manually set the price of an item when placing an order. If you receive bid sheets or other pricing from your suppliers you can enter these values for more accurate ordering costs
• Merging Item Variations - You can now merge any duplicate item variations within an item
• Cluster POS Integration: Modifier Support - Our Cluster integration now supports importing modifiers as part of your sales data
• and much more

Hi there,

Check out the latest updates from WISK 🌻:

• Sales by Revenue Center: Toast & Omnivore - Integrations with these POS systems now append the revenue center to each sale
• Clover Integration Migration - All customers using Clover need to migrate their integration to the latest version using OAuth 2.0 authentication
• Inventory Sheets by Previous Inventory Order - For users that prefer taking inventory on paper, you can generate an inventory sheet by alphabetical order, or have the items appear in the order they were counted in the previous inventory
• and much more

Hello there,

Customers who have added their Clover integration in WISK before Mar 27th, 2025 will need to make a small change in their account to continue receiving sales data.

This is to accommodate Clover's switch from the OAuth v1 security framework to OAuth v2.

To complete the migration you will need to:

1. Deactivate your current integration
2. Add the new integration type

Click the button below to see detailed steps: